Delivery Information
How are Shipping and Delivery Dates Calculated?
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Transit time is based on your chosen shipping speed. We calculate transit time using business days. Saturday and Sunday don't usually count toward the transit time. An exception to this is when a weekend delivery option is available during checkout.
We also take holidays into account when calculating the transit time.
For some delivery dates, we may provide an "order within" countdown timer. This shows the window of time in which you must place the order to receive your delivery by the date shown. The date is subject to change before you place your order. Your order confirmation email will include your confirmed delivery date.
If the item you order is out of stock or unavailable to ship immediately, you may not receive the item in two business days. Selecting One-Day or Two-Day shipping reduces the transit time to one or two business days after we've shipped your order, but won't impact the time it takes to obtain the item or prepare it for shipment. The shipping method time starts when the item ships. For example, it takes up to two business days after an item ships to reach you with Two-Day Shipping.
Your order will arrive within five to eight days. We process and ship your order in the most cost-efficient way possible so we can offer free shipping. If you notice that your items haven't shipped yet, don't worry. We may take a little longer than you expect to ship out your order, but we'll ship in time for the expected delivery date.
Unexpected service delays (e.g., weather conditions, natural disasters, or unforeseen events) add at least two to three business days to your estimated delivery date. Choosing a higher quantity for an item may make it ineligible for immediate shipping when the item is unavailable locally or at the same location. In this case, the One-Day Delivery option may not appear.
Which Cargo Company?
Unless otherwise stated as Atakale Energy, your products are sent via UPS/PTT Cargo. Your orders exceeding 30kg, such as batteries, solar panels, construction, which are carried by national cargo companies with reservations, are sent by our company via Warehouse and Courier.
Before the cargo is delivered, information about the Warehouse and Courier is communicated to our customers. After your written approval, products are sent with the registered shipment type of fast cargo companies.
The safest form of cargo is the Warehouse, especially if there are more than 3 solar panels of 200 watts and above. The shipment made with the warehouse must be sent with the customer's information. The delivery receipt of the cargo sent by the warehouse is sent to the customer and the delivery time and follow-up are also done by our company.
Yurtiçi Kargo does not deliver in some towns, villages and settlements, this information is given by contacting the customer about a region whose order has been received but no cargo delivery has been made, and delivery from another cargo company or workplace can be selected in accordance with the customer's request.
The product has not been shipped yet. What can I do?
If your order from Atakale Energy is not delivered to the cargo within the delivery period, you can ask a question from the www.atakale.com contact page or the My Account menu. You can contact the customer representative instantly
from the live Whatsup support line. You can call the Customer Representative on +90 312 425 2200.
How to Calculate Shipping Fee
When shipping internationally, there are different delivery speed options available during checkout, typically Standard, Expedited, and Priority. The table shows our fastest available speeds when choosing Standard or Priority Shipping at checkout.
Expedited (if available) typically ships faster than Standard, but slower than Priority.
Your shipping fees when buying items from a seller on atakale.com depend on the type of product you purchase. Rates are based on shipping a single item. Purchasing multiple items from a seller may result in multiple shipping charges.
For buyers within the Turkey, shipping charges and options vary according to the product being purchased, and are listed in the chart below unless otherwise noted in the seller's policies.
Can I Determine the Cargo Delivery Time?
There is no option to set a shipping time for your order, except for special cases. When the cargo tracking number is reported to you, our company cannot interfere with the delivery time of the product. You can create a delivery schedule and time in this regard by calling the carrier company, this is entirely your responsibility as Atakale Energy cannot interfere with your delivery point.
When you encounter an unusual situation during delivery, you can call the customer representative and request a solution from the WhatsApp line and the WhatsApp line phone.
Cargo Product Due Diligence Report
It is absolutely necessary to determine the problems that may occur during the delivery of your cargo Record it with the "Due Diligence Record". You must keep this report in case of deformation, impact and possible sound of breakage on your package during cargo.
While the product is being received by courier, if there is a deficiency in the number of cargo packages and weight, please record it during delivery. Or call Atakale Enerji customer line. Cargo Due Diligence Report is the necessary document for you to have the cargo officer arrange so that you can return it on delivery of the order. You should have this document prepared by the cargo officer when there is a missing, malfunction, defect or a different situation than the one specified in your product. Cargo Detection Report is the content determination document prepared under the supervision of the person receiving the delivery, upon request.
The product was returned because I was not at my shipping address, What can I do?
On behalf of the person who will receive the order specified in the cargo address information, a relative of the product can be shipped from the cargo by identification can receive. If the Cargo Company cannot find anyone at the delivery address leaves a note on the door. This note contains the address and telephone information of the cargo branch that delivered to you.
With this note, you can go to the Cargo branch within 3 days. Cargo branch without returning the product for 3 days If it cannot reach you within this period, it will send your order back. If you cannot receive your order because you are not at the address you specified, you can reach your cargo branch with the information on the compass and get detailed information. In such cases, we recommend that you contact the cargo branch without wasting time and request a cargo again. If the product has already arrived at the store, you can contact the store for the product to be re-shipped.
If you do not receive the product, the product will be returned to Atakale Enerji and the shipping fee will be charged to you. You are deemed to have accepted the additional costs that will occur as almost all of the products sold in our company are prepared with your special order. Failure to receive the cargo does not mean the return of the product. Returns are only initiated with your return request. You are responsible for all your orders for which the return procedure is not applied after purchasing the product.
Damage Assessment Report
In cases where you detect damage, impact, breakage or defect in the original box, cargo package or product while receiving the product you ordered, you must attach a damage report to the cargo officer. Cargo attendants have to wait for you to check the product during product delivery.
You can take a photo of the cargo report and send it to atakale@atakale.com. Or you can call the customer representative next to the Cargo company. You are responsible for not keeping a 1st degree report for the product you received as damaged. Atakale Enerji sends solar panels and voluminous products to cargo in a transparent package. understandable. Our customers are not responsible for any damage in shipping. If they keep a record, all responsibility belongs to Atakale Energy and Cargo. When special circumstances occur, the loss is covered by us without questioning the goodwill of all our customers.
Wrong Shipping Address and Wrong Address Delivery
All wrong deliveries due to Atakale Energy's fault are sent to you free of charge by making a re-delivery program. A cargo sent by the cargo company on your behalf, When it is delivered to another person, the correction process is made by the Cargo company. This mistake will not be sent to your second cargo address until it is detected.
If the cargo company is unable to correct the mistake after confirming it, Atakale Energy will send you a new product without any charge. In case the wrong shipping address is given by the customer, the new shipping address is requested from the customer, and the Cargo is shipped here again. Additional shipping costs are borne by the customer.
Cargo Tracking Number and Creation
After the cargoes are prepared, they are delivered to our company by the Shipment company every day after 14:00. During the delivery, the cargo officer cannot give the cargo tracking number. Tracking numbers are created at the branch after the parcels are sent to the branch. The cargo officer leaves our company only a Receipt Receipt regarding the amount of the products they receive and who they belong to. It is not possible to follow up with a receipt slip. The cargo tracking number is automatically sent to our customers the next day with your order.
Call us for earlier shipping of products.
You should notify your urgent product requests by calling our company or by e-mail. If you do not notify us, the normal delivery schedule will be applied to your orders, some products may not be included in the same day delivery schedule as they are shipped from the factory and the importer. Your cargo will be ready for delivery within 7 days. You can contact Atakale for fast delivery of your order and prevent any unjust treatment due to delay. If there is a long time for the delivery of your cargo, and if it is an urgent need, you can cancel your order immediately.
Atakale accepts responsibility for losses and damages that may occur in relation to pending orders that are not canceled. All products offered by our company for sale are special and project products, most of them require preliminary preparation, this preparation period can be up to 15 days. Our customer who orders this means that he has accepted this preparation time. Products can be canceled and refunded at any time before they are shipped. For products that are not shipped within 3 days, permission is requested from the customer for the preparation period.
Who Pays the Return & Exchange Shipping Fee?
Within the scope of the Right of Withdrawal, the return shipping fee belongs to the store. Buyers have the right to return the products without paying a shipping fee, even for personal reasons. Your special orders that require preliminary preparation,
Non-standard solar panel, custom-made panel, programmed driver, Construction, Irrigation system pump and Specially converted motor, cut cable according to your request, products ordered from other suppliers according to your request, shipping charges of assembled and disassembled products belong to the customer in case of return.
If the Cargo Company Doesn't Deliver to the Door
Your orders are shipped to be delivered to your address. In accordance with the agreement we made with the cargo companies, Atakale orders are delivered to the door. However, the products in the heavy product category (solar panel, battery, construction, pallet, etc.) are delivered to the floor if the apartment situation (elevator and stair width) is suitable.
The courier companies we have contracted deliver to every region of Turkey. However, for some special regions, the delivery day or method may vary. If there is no cargo branch in your location, it is considered as a 'mobile zone' and the product is delivered on certain days of the week. Products cannot be delivered to points outside the province, district centers and mobile zone. You can get more detailed information about the subject by contacting the cargo companies.
Appointment Delivery
After adding your order to the cart, you can send us the "Delivery by Appointment" or "Delivery by appointment" note as a Special Note on the order confirmation page. The customer representative will call you and initiate a special cargo process. If possible, the cargo company will be contacted for delivery at the appointment time.
This type of delivery is a valid application in certain products and regions and will be visible on the delivery screen when applicable to your order. When this delivery option is selected, your product will be delivered to you by courier in the time frame you have chosen. Today delivery and Tomorrow delivery are a privileged option. It is a service that is charged separately.
